6/12/2023 0 Comments Www atento combrThe unit has space for almost 1,900 workspaces, seven training rooms, an extensive common area with a canteen and spaces for relaxation, which were created according to the highest quality standards. The installation occupies 8,052m2, next to the Itaquera Metro station and the Arena Corinthians stadium. They were important partners supporting Atento in all the project phases as well as with its infrastructure and fiscal components. To set up this new center, Atento worked in partnership with Sao Paulo Negocios, the investment promotion agency of Sao Paulo city, and Investe Sao Paulo, the Sao Paulo State investment and competitiveness agency. "Furthermore, the new center broadens yet further our ability to offer advantageous solutions to our clients, enabled by an innovative digital platform and coupled with our capabilities to transform processes to enhance companies' results in any segment," adds Camara. "A part of the plan to decentralize our customer relationship centers, the new Itaquera unit will bring more investment to the region in addition to new employment and professional opportunities for the local community," Mr. Access to qualified workforce and infrastructure, besides the possibility of partnerships with local governments, as is the case with Sao Paulo, the largest city and main financial center in Latin America, are important criteria to select locations." Reynal added, "This new site, our Company's 35th in Brazil, exemplifies our commitment to digital transformation, since it offers our clients a broad range of customer experience services and solutions enabled by Atento's omnichannel platform and digital capabilities, all geared towards offering the best customer experience in the market."Īccording to Mario Camara, Managing Director of Atento Brazil, "Opening a unit in the eastern part of the capital of the State of Sao Paulo reflects Atento's commitment to the economic development of the country's different regions when choosing locations. The unit will deliver services such as Customer Care, Sales, Technical Support and Back Office, supporting market-leading companies via multiple contact channels, such as telephone, chat, web portal or digital apps among others.įor Alejandro Reynal, Atento's Chief Executive Officer, "With the opening of this new customer relationship center in Sao Paulo, our company strengthens its position as market leader in Brazil, Latin America's most important market, in which Atento's share stands at 24.7%." Mr. The new center, which is located in the Itaquera district, the eastern part of the State capital, could create up to 3,500 jobs in the region, today the site already employs 1,300 professionals. The event was attended by the City Mayor, Joao Doria. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, inaugurated today its 35th unit in the country and the 14th in the city of São Paulo (SP). 11h09 Atento Opens New Customer Relationship Center in Sao Paulo The construction of the new center was supported by organizations such as Investe Sao Paulo and Sao Paulo Negocios Investe São PauloĪtento S.A.
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